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Club Level Feature – United Airlines

As a neighbor of the Greater Philadelphia area, United Airline’s hub at Newark Liberty International Airport offers access to nearly 400 daily flights to more than 150 destinations across the world. This includes our six daily flights between Newark and London Heathrow, which consist of a morning flight and hourly evening service between 6:00pm and 10:00pm.

The shuttle like service between these two key business destinations is operated with the newly reconfigured Boeing 767-300ER aircraft. The airplane’s cabin features 46 United Polaris business seats in the premium cabin and 22 United Premium Plus seats. Additionally, we have just introduced that Polaris customers on this route will receive complimentary baggage delivery exclusively to five Marriott International properties. Whether they are bound for the boardroom or Big Ben, this first-of-its-kind service will allow United Polaris customers to start their London journey the moment they clear customs and drop their bags.

The baggage delivery program is offered to all customers who hold a ticket in United’s Polaris business cabin on the New York/Newark to London Heathrow route, including upgraded tickets, and who are staying at select Marriott properties including JW Marriott Grosvenor House London, London Marriott Hotel Canary Wharf, London Marriott Hotel County Hall, Sheraton Grand London Park Lane and St. Pancras Renaissance Hotel London. Customers can proceed through immigration and customs as normal, and follow signs for the bag drop desk in the arrivals area of London Heathrow, which is open seven days a week from 6:00am – 12:00pm. Customers will not need to pre-register for the service. As an added benefit, passengers who are also members of Marriott Bonvoy, Marriott’s travel program, and have booked their hotel stay directly with Marriott will receive a notification on the Marriott Bonvoy app that their bags have arrived at their hotel.

The reconfigured Boeing 767-300ER aircraft features 16 additional United Polaris business class seats – a more than 50 percent increase in all-aisle-access seating – bringing the total premium cabin seat count to 46. The aircraft will also feature 22 United Premium Plus seats; 47 Economy Plus seats and 52 Economy seats. United operates the reconfigured 767 – which features the highest proportion of premium seats on any widebody aircraft operated by any US carrier – between Newark/New York and London, offering more premium seats in the largest premium route in the world.

United Polaris business class service is designed to bring a new level of quality to every aspect of premium cabin travel –from lounge to landing – and provide the best sleep in the sky. Customers booked in the Polaris cabin will continue to receive signature amenities such as Saks Fifth Avenue bedding, amenity kits featuring custom products from luxury skincare line Sunday Riley, a variety of inflight entertainment options, elevated food and beverages and access to the Polaris lounge at Newark Liberty International Airport and the arrivals lounge and United Club at London Heathrow.

The newly launched United Premium Plus seats are located closer to the front of the aircraft, directly behind Polaris. Customers traveling in United Premium Plus receive Premier Access check-in, complimentary checked bags, larger and more spacious seats, an upgraded dining experience, an amenity kit, Saks Fifth Avenue bedding and more.

United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers’ best interests at the heart of its service. United recently announced that customers on all domestic flights can now choose from three complimentary inflight snack items; announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits; released a re-imagined version of the most downloaded app in the airline industry; introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next; and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

For additional details on the London baggage delivery program please visit: https://www.united.com/londonbagdelivery

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